FAQ

Where is SITE located?

SITE is located at 1/15 Red Oaks Drive, Remarkables Park Town Centre, Frankton, Queenstown.

Is there a height or age limit?

There is no height, or minimum/maximum age limit. One of the best things about trampolining is that anyone can do it. We offer special programs like Mini Bouncers, that are aimed for kids under 5. 

Is there a weight limit?

Following the trampoline manufacturer's safety standards, the weight limit to jump at SITE is 140kg.

Are socks required?

At SITE you can jump in socks or bare feet. Special jump socks are not required as our high performance trampolines do not have a slippery surface on them.

What do I wear?

We recommend comfortable clothing with some stretch, like gym or workout wear. Please don’t wear jeans with metal studs on them, as they can damage the equipment. You will also be asked to remove belts as buckles can get caught in the trampolines.

Is everyone required to have a completed/signed waiver?

When purchasing a ticket to use the trampoline area you are agreeing to our terms and conditions of the ticket. Anyone taking part in programs lessons or purchasing multi passes is required to fill out a waiver. For those under 18, a parent/guardian is required to complete the form. Family members under 18 may be included on the same waiver. A waiver only has to be filled out once, as it will stay in the system once it has been completed.

Is jumping at SITE good for you?

Absolutely! Trampolining is a very effective form of exercise. A few of the benefits include, but are not limited to:

 

  • Increased metabolism and oxygen capacity
  • Cardiovascular fitness: strengthens the heart
  • Improved sense of balance
  • It firms and tones muscles
  • Jumping helps with coordination and motor skills
  • It makes you smile and have fun! 

Do I need to book in advance?

We recommend booking online in advance to ensure you can jump in the session of your choice. Weekends and holidays are busy times and unfortunately we can't accommodate all walk-in customers if a session is sold out. 

 Book Now to check availability.

How can I pay for my booking?

We highly recommend all bookings to be paid for online through our Book Now page. If you are unable to do this, bookings can be done over the counter with cash, EFTPOS or credit card. Please contact us if you have any questions about booking.

Can I get a refund or transfer my booking?

If you are not able to make a session you have booked into, please contact us. If we haven’t heard from you within 3 hours of your session taking place, we will not be able to offer any refunds or transfers.

What time should l check in for my booking?

We recommend arriving 10 min prior to the session start time to check in and listen to the safety briefing.

Can I bring my own food?

No, sorry. Due to our food health and safety policy, no self-catering is allowed. 

Are there lockers for my belongings?

You will find open cubby holes and paid secure lockers

Does SITE have group rates?

Yes, we do offer group and events rates. Go to our group page to have access to more information

Does SITE sell gift vouchers?

Yes. SITE offers gift vouchers and multi-visit passes. The perfect gift for birthdays, Christmas or other celebrations for the person who has everything! These can be bought online or at our reception desk

Is supervision provided at SITE?

Absolutely. All jumping sessions are supervised by SITE's staff. Children under the age of 8 also need to be supervised by a parent or guardian on the trampoline floor. We have a viewing platform for anyone not wishing to jump so you can see what your kids or your friends are up to! 

Do you have parking?

Yes. We have ample free parking at SITE

Do you offer private coaching/classes?

Yes. SITE runs lots of different options of classes for both adults and children. Please see our activities page for more information.

Does SITE offer birthday party options?

Yes. Birthday parties at SITE are very popular. Please see our birthday page for more details.

 

 

ACTIVITIES

Freestyle Trampolining
Mini Bouncers
Parkour Fitness
Snowboard & Freeski
Lessons
Coaching Programmes
Skateboarding
Summer Camp
Girls Only
Trick of the Week
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